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Bogdan_Guinea's avatar
Bogdan_Guinea
Iron Contributor
Apr 04, 2025
Solved

Windows 11 PRO OEM on HP Devices

Hy, I have a kind of problem, our HP devices are shipped with a Windows 11 Pro OEM. We have Enterprise Mobility + Security E5 licenses which should support the upgrade process from W11 Pro to the E...
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  • Bogdan_Guinea's avatar
    Bogdan_Guinea
    Apr 17, 2025

    So...

    after consultation with a Microsoft Technician it looks like the Enterprise Mobility + Security E5 licenses do not provide the ability to upgrade a Windows 11 PRO OEM to a Enterprise Version.

     

    Solution:

    Enterprise Mobility + Security E5 will not provide the ability to Upgrade to Windows 11 Enterprise, instead you will need to provide a Windows 10/11 Enterprise E5 license or Microsoft 365 Enterprise E5.

    Good luck!

rahuljindal's avatar
rahuljindal
Bronze Contributor
Apr 05, 2025

Look at the event logs. Do you have a conditional access policy that restricts access to universal store? You may have to use a script to either activate the embedded oem key or use Microsoft provided ENT SKU key to upgrade from PRO to ENT. 

Bogdan_Guinea's avatar
Bogdan_Guinea
Iron Contributor
Apr 07, 2025

 

Hi Rahul and thanks for your reply,

No Conditional Access blocking the store, and just check the entries under Sys32 too, everything looks fine.

The OEM is already activated with PRO and the description is “Windows Operating System_OEM_DM_Channel”, so the main problem is the upgrade to Enterprise :)

I can't find anything in the logs that could give me more information about the upgrade to the Enterprise version.

What do you mean with "oem key or use Microsoft provided ENT SKU key to upgrade from PRO to ENT"

Regards,

Bogdan

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