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AB21805's avatar
AB21805
Bronze Contributor
Jan 05, 2022

Unable to set fingerprint on devices

Hi all,

 

Can someone help, I know this is set by org but not sure how I enable so staff can set fingerprint on their devices. Any ideas?

 

  • Hi AB21805,

     

    It looks like your organization has disabled Windows Hello for Business.

    There are multiple way to disable windows hello For business 

     

    Can you check the following

     

    Open Intune portal -> click on devices -> Windows -> Windows enrollment -> Windows hello for Business

     

    I think it is configured as below print screen

     

    Change the disabled setting to not configured or enabled and you are able to use fingerprint. 

     

    The other option to check is if the identity protection profile is configured 

     

    You can find this under devices -> Configuration profiles -> Identity Protection profile

     

    Please let me know if this solves your problem.

     

    Kind regards,

     

    Rene

     

     

  • Mr_Helaas's avatar
    Mr_Helaas
    Steel Contributor

    Hi AB21805,

     

    It looks like your organization has disabled Windows Hello for Business.

    There are multiple way to disable windows hello For business 

     

    Can you check the following

     

    Open Intune portal -> click on devices -> Windows -> Windows enrollment -> Windows hello for Business

     

    I think it is configured as below print screen

     

    Change the disabled setting to not configured or enabled and you are able to use fingerprint. 

     

    The other option to check is if the identity protection profile is configured 

     

    You can find this under devices -> Configuration profiles -> Identity Protection profile

     

    Please let me know if this solves your problem.

     

    Kind regards,

     

    Rene

     

     

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