Forum Discussion
Device Category - OK button greyed out
Morning!
I have several users reporting they can not select a device category when enrolling there Android mobiles.
Anyone come across this before?
6 Replies
https://www.androidenterprise.community/discussions/conversations/help-enrollment-stuck-on-choose-device-category/10484
UpNorthIntune - I have a workaround if you are an Intune admin.
When you get to the intune registering screen on the device,
go to Intune.microsoft.com and then find the device via IMEI.
Set the device category
Within a few minutes, the device retrieves the device category and you can continue with the setup.
Hope that helpsHi Dpukkz
I will give that a try.I enrolled a device this morning and it worked.
The devices with the issue are using Samsung Knox enrolment.
Hopefully, your method is a good work around.
I'll be in touch asap
I have the same issue with New Android 15 Devices.
Can confirm this is still an issue and appears to be affecting all Android 15 devices we are buying and or resetting and attempting to enroll. Manually waiting for the device to register and adding the correct category via intune admin, then resetting the device allows it to progress.
But its unworkable in an enterprise environment and needs a fix ASAP
