Forum Discussion

UpNorthIntune's avatar
UpNorthIntune
Iron Contributor
Mar 25, 2025

Device Category - OK button greyed out

Morning!   I have several users reporting they can not select a device category when enrolling there Android mobiles.   Anyone come across this before?    
Intune
mobile device management (mdm)
UpNorthIntune's avatar
UpNorthIntune
Iron Contributor
Mar 26, 2025

https://www.androidenterprise.community/discussions/conversations/help-enrollment-stuck-on-choose-device-category/10484

Dpukkz's avatar
Dpukkz
Copper Contributor
Mar 26, 2025

I have the same issue with New Android 15 Devices.

  • ikd241's avatar
    ikd241
    Copper Contributor
    Mar 27, 2025

    Can confirm this is still an issue and appears to be affecting all Android 15 devices we are buying and or resetting and attempting to enroll. Manually waiting for the device to register and adding the correct category via intune admin, then resetting the device allows it to progress.

     

    But its unworkable in an enterprise environment and needs a fix ASAP

    • UpNorthIntune's avatar
      UpNorthIntune
      Iron Contributor
      Mar 27, 2025

      I have used the assigning device category manually via the Intune Portal and then the device continues as suggested.

       

      Also deleted the device from Intune, sometimes multiple entries for the device and got the user to re-enrol the device,

       

      So far these methods are working as a temp workaround.

       

      Support tickets are coming to myself, so the issue persists.