Forum Discussion
Company Apps on Android stopped working saying using a rooted device
Hi Everyone,
Last week after I restarted my phone, it had an One UI update (now 6.1 with Android version 14) and ever since then, every time I tried to open company related apps (Teams, Microsoft Outlook, Condeco), it always pop up with image below saying "Devise non-compliant" that I'm using a rooted devise.
I tried deleting the app and account and download and recreate again, but its still giving me the same error.
I also checked weather the devise is rooted or not under Phone Status and it says "Official".
Below is the error message from the company portal
Please help! Thanks!
2 Replies
- There some more people with comparable issues: https://techcommunity.microsoft.com/t5/microsoft-intune/company-portal-says-rooted-device-but-it-s-not-android/m-p/4196482
Are you able to check with a Factory Reset to see if it resolves the issue?SebastiaanSmits
Thanks for the reply, I did see this post prior to posting my post here. I am not able to factory reset as there are many apps and data I cannot afford to lose.That's also the reason why I am posting here to see if anyone has other solution without having to master reset my phone.
Thanks again!
