Android 12 Sign-In Issue with HP Corporate Accounts via Intune Company Portal

Since yesterday, HP employees using older mobile operating systems (Ex. Android 12) have been unable to access Microsoft Outlook and Microsoft Teams on their smart devices.

When launching Outlook or Teams, users are prompted to install the Microsoft Intune Company Portal app for authentication and device compliance. However, the latest version of this app appears to require a newer operating system version and is not supported on older devices.

As a result, users with devices running Android 12 or earlier cannot complete the authentication process and are unable to use Outlook or Teams.

■ Please provide additional details

1) The issue started yesterday and affects employees using older Android and iOS versions.

2) On iOS devices, users can typically resolve the issue by upgrading to a newer iOS version.

3) However, some Android devices cannot be upgraded further due to manufacturer limitations.

4) For example, Samsung Galaxy Note 10 officially supports Android 12 as its final OS version and cannot be upgraded to Android 13 or later.

5) Because of this limitation, affected Android users are unable to install or use the required Microsoft Intune Company Portal app, which prevents access to Microsoft Outlook and Microsoft Teams.

6) This issue may impact multiple HP employees who are using Android devices that do not support Android 13 or later.

Example affected device: Samsung Galaxy Note 10 (Android 12)
Affected applications: Microsoft Outlook, Microsoft Teams, and Microsoft Intune Company Portal
Business impact: Users cannot access corporate email, messaging, and collaboration services from their mobile devices.

I have already posted this issue on the Microsoft Feedback Portal:

https://feedbackportal.microsoft.com/feedback/idea/7bba2697-a2a2-f111-85ce-7c1e529382f4

However, this issue cannot be reproduced when using a personal Microsoft account. It only occurs when using an HP corporate email account because HP requires the use of the Microsoft Intune Company Portal app for authentication and device compliance.

Since the problem appears to be related to the Intune Company Portal rather than Outlook or Teams themselves, I would like to post this issue here and seek guidance on resolving the Intune Company Portal authentication and compatibility issue affecting Android 12 devices.