Forum Discussion
0x87D13B9F App Install Error
Hi All
Does anyone know what causes the 0x87D13B9F app installation error and how to fix it?
Error message on Outlook app, which installed fine yesterday but not today:
"An app update is available. Advise the user to update the app using the Intune Company Portal. 0x87D13B9F"
Info appreciated
StuartK73 If you are deploying VPP apps to devices, then there are pending updates for those apps. Deployed VPP apps that are set as required can be configured to auto-update from the VPP token (iOS 11+). If this is not configured, users must manually update the apps from the App Store or Company Portal.
Hey thanks for the very quick response.
However, auto app updates is already ON in the VPP token.
Regards
StuartK73 If the VPP apps are deployed as Available with auto-update enabled, this is the expected behaviour. The end-user will need to complete the update.
If required it should auto update. If deployed as available the user has to manually update from company portal. If its 100% a required install then it should get installed Automatically
There should be no issues however check following settings with in device configuration intune
Block App Store
Block installing apps using App Store
Block automatic app downloads
Kindly refer to the below Article for detailed troubleshooting
Regards
Amit
