Forum Discussion

Steel Contributor

Feb 19, 2020

0x87D13B9F App Install Error

Hi All Does anyone know what causes the 0x87D13B9F app installation error and how to fix it? Error message on Outlook app, which installed fine yesterday but not today: "An app update is ...

Intune

Mobile Application Management (MAM)

eglockling

Steel Contributor

Feb 19, 2020

StuartK73 If you are deploying VPP apps to devices, then there are pending updates for those apps. Deployed VPP apps that are set as required can be configured to auto-update from the VPP token (iOS 11+). If this is not configured, users must manually update the apps from the App Store or Company Portal.

StuartK73
Steel Contributor
Feb 19, 2020
eglockling

Hey thanks for the very quick response.

However, auto app updates is already ON in the VPP token.

Regards
- eglockling
  Steel Contributor
  Feb 19, 2020
  StuartK73 If the VPP apps are deployed as Available with auto-update enabled, this is the expected behaviour. The end-user will need to complete the update.
  - StuartK73
    Steel Contributor
    Feb 19, 2020
    eglockling
    
    Hi There
    
    I am deploying Outlook as Required.
    
    Here's my theory.
    
    Outlook for Public App Store was updated yesterday according to the version history. Perhaps there is a delay in getting this updated version to VPP then to the Intune sync, so it's deploying an outdated version, and sending you to the Public App Store. Same thing happened on the 12th of Feb, failed installs and Outlook was updated on the 11th.