Forum Discussion
Word: Updating templates in Assets library not working
Hi I got a Sharepoint Online Assets Library which contains all of our Office templates. When I update or reupload a template, it doesn't sync to the users who has been using this template before. I...
Encountered this issue as well in our org.
The renaming of templates seems to do the trick and is probably org-wide the most reliable way to get latest version to users.
As I investigated this I found out that the templates are stored in OfficeFileCache under user's profile. Cleaning the cache does solve the issue locally. I manually removed the content from profile folder directly at %userprofile%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache but some reports say that it is not recommended as it might delete something which is in queue for upload and Office has not yet uploaded to your files in web 😄
Didn't test out at this time but this cleanup maybe should also work through Office settings
File > Options > Save > Cache Settings -> Delete cached files
Instructions on OfficeFileCache found in here
https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-clear-office-cache-data-without-going/d7c3335c-1f25-473b-9f8d-2c27bd647492
The renaming of templates seems to do the trick and is probably org-wide the most reliable way to get latest version to users.
As I investigated this I found out that the templates are stored in OfficeFileCache under user's profile. Cleaning the cache does solve the issue locally. I manually removed the content from profile folder directly at %userprofile%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache but some reports say that it is not recommended as it might delete something which is in queue for upload and Office has not yet uploaded to your files in web 😄
Didn't test out at this time but this cleanup maybe should also work through Office settings
File > Options > Save > Cache Settings -> Delete cached files
Instructions on OfficeFileCache found in here
https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-clear-office-cache-data-without-going/d7c3335c-1f25-473b-9f8d-2c27bd647492
KimBlomberg Wanted to note that using "File > Options > Save > Cache Settings -> Delete cached files" doesn't work for the cached templates. It appears to only work for actual documents (e.g. clear out drafts or files that were downloaded and haven't been used in a while by the user).
Template cache is unfortunately still only something that can be cleared via the folder method, or avoided altogether by making sure to give the updated template a new name to force a download of the template.