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What type of email account to use?
Hi everyone,
i need to create a main account such as customersupport@ that's going to be on our website, and receive all kinds of different inquiries from customers. From there I will create rules, so that email gets forwarded to the right department/person based on its content/subject line..etc...
So for instance, a job application email which is sent out to customersupport@xxx.xxx, would get forwarded to hr@xxx.xxx.
My question is, should i set up these accounts as regular mailboxes, shared, groups..etc?
Some of these accounts will be overseen by one person, others by multiple people.
Thank you in advance for your help
Oh, I misunderstood...I thought you were using an inbox rule on the mailbox itself and not a transport rule. I'm not 100% sure that a redirect rule like that will work in "Testing without policy tips" mode. You could try to enforce it and see if you get better results.
Shared mailbox. Groups lack many of the functionalities you might need in such scenario, starting from Rules.
- I would set these up as shared mailboxes! Give permissions to users for respectively
Most of them only need permissions to the final shared mailbox like HR for exampleThank you for that. My next question would be: We have 4 different domains in our company. Is there a way to give permission to users who are on a different domain?
e.g customerservice@domain1.xxx gets set up as a shared mailbox. E-mails containing keywords such as employment, job application ..etc I want it to go to john.doe@domain2.xxx, and john.doe@domain2.xxx only.
Thank You!
As long as this is a single tenant, domains don't matter. And you don't need any permissions for this to work, apart from the initial rule setup. That's assuming you are going to forward the messages, not have them handled within the shared mailbox.
