Forum Discussion
Solved
What type of email account to use?
Hi everyone, i need to create a main account such as customersupport@ that's going to be on our website, and receive all kinds of different inquiries from customers. From there I will create rule...
Oh, I misunderstood...I thought you were using an inbox rule on the mailbox itself and not a transport rule. I'm not 100% sure that a redirect rule like that will work in "Testing without policy tips" mode. You could try to enforce it and see if you get better results.
Shared mailbox. Groups lack many of the functionalities you might need in such scenario, starting from Rules.