Forum Discussion
What type of email account to use?
Oh, I misunderstood...I thought you were using an inbox rule on the mailbox itself and not a transport rule. I'm not 100% sure that a redirect rule like that will work in "Testing without policy tips" mode. You could try to enforce it and see if you get better results.
Most of them only need permissions to the final shared mailbox like HR for example
Thank you for that. My next question would be: We have 4 different domains in our company. Is there a way to give permission to users who are on a different domain?
e.g customerservice@domain1.xxx gets set up as a shared mailbox. E-mails containing keywords such as employment, job application ..etc I want it to go to john.doe@domain2.xxx, and john.doe@domain2.xxx only.
Thank You!
As long as this is a single tenant, domains don't matter. And you don't need any permissions for this to work, apart from the initial rule setup. That's assuming you are going to forward the messages, not have them handled within the shared mailbox.
- So, I was able to set up a test rule by keywords. However, it didn’t work :)
Mail is received in the shared mailbox, and not redirected as it should. Do I need to change some other settings somewhere else for it to work? I tried redirecting it to 2 different mailboxes of 2 different domains.- Did you wait some time after you applied the rule? It could take some time to start working!
Adam
- Yes , this is possible !
