What happened to Microsoft Support?

Latest fun update on MS support:

Day 1: "Hey MS Support engineer, you closed my ticket without resolving my issue".

Day 2: Crickets from MS Support engineer

Day 3: "Hey MS Support engineer, what's the status of the ticket?" + cc "Team manager"

Day 4: Crickets from MS Support; both engineer and manager

Day 5: "Hey MS Support, what's going on?"

Day 6: Reply from the manager (this is a quote from the actual e-mail) - "The mentioned case shows Resolved in our portal. You may reopen the case from your admin portal. Additionally, I am no longer handling the support teams of NOAM region, therefore, I have forwarded your email to respective team manager." Expert example of how to tell someone you don't care without telling them you don't care! BTW, how do you reopen a case through the support portal? /s 🙃