Forum Discussion
User has license issue that I can't resolve
I have one user out of forty that, as of today, cannot sync apps with the server and constantly gets various messages about a problem with her account. For example, if she starts Excel her account s...
Hello Jim,
is or was there any other office version installed on this computer? Microsoft 365 or Office 201x Version? Please *check* also the registry under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
for any leftover registry keys from older installations if that is/was the case.
*** Remember, any change in the registry may harm the operating system
Please let me know the results
Kind regards
Spikar
is or was there any other office version installed on this computer? Microsoft 365 or Office 201x Version? Please *check* also the registry under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
for any leftover registry keys from older installations if that is/was the case.
*** Remember, any change in the registry may harm the operating system
Please let me know the results
Kind regards
Spikar
Spiros Karampinis I think I'll remove all those keys.
OK, removed all the keys other then Common under Office after uninstalling it. Rebooted and reinstalled. Rebooted and launched Excel and got the attached. However, there are not other warnings about the file being unavailable, etc.
- Oh, if I do take the option to sign in again 365 prompts me for username, I put in her email and it never prompts me for the password.
