Forum Discussion
Updating contacts across multiple contact lists
In our organisation we use Outlook (Office 365) to manage a large number of contacts, and we use contact lists (or "contact groups" in the Outlook app) to categorize those contacts. It's quite co...
If you want to "share" those contacts between multiple users/departments in your organizations, either create them directly in the GAL, or use a shared mailbox or similar. In other words, one central store, which all other users can access as needed, thus eliminating the need to update addresses multiple times. Even a SharePoint list should do (although you cannot sync it to mobiles).
Few years back Microsoft introduced the Outlook Customer Manager for such scenarios, but it has been pretty much gone into oblivion since then. Other options would be to use some CRM solution, meaning spend some $$$.