"Unlock additional AI credits across M365 apps by upgrading your plan..." It didn't happen

Your screenshot promises additional AI credits through an upgrade, but it does not identify which destination plan qualifies. Microsoft’s current comparison lists matching Personal and Family limits for the features shown; switching to Family should not be assumed to provide a larger AI allowance or an immediate midcycle refill. Check Services & subscriptions under the purchasing account and record the active plan, displayed credit balance, and renewal information. Keep the upgrade receipt, screenshot, and previous support case number. Ask Microsoft subscription/billing support to review the specific upgrade offer and either explain the entitlement delivered or assess cancellation and refund eligibility. A community reply cannot credit the account or approve compensation. Refund availability depends on the purchase and applicable conditions; it is not guaranteed. Avoid purchasing another upgrade until support confirms exactly which feature limits and credits would change for your account.