"Unlock additional AI credits across M365 apps by upgrading your plan..." It didn't happen

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I exhausted all my AI credits on Microsoft 365 Personal.

I was then prompted to upgrade in order to get more AI credits. Based on that information, I upgraded to Microsoft 365 Family. However, after upgrading, I still have no AI credits available.

1. The prompt I received did not mention any specific plan needed to get more credits than I had. Simply stated that I needed to upgrade my account to get more credits (as shown here below).

2. I entered my Microsoft account and chose to upgrade.  In any of the plans, the amount of AI credits included is shown. So I chose to upgrade to "365 family"

3. I did not get any credits for that as expected, and the prompt above kept showing the same.

4. The same day (Oct,10th)  I contacted support to have this cleared out. They said it was a matter of account type migration for the upgrade to charge the AI credits, and I was told to wait for that to happen. If not, to come back for them to solve it.

5. I asked copilot about that, and I was told that "365 Personal" and "365 Family" have the same credits (????).  So I did not get any additional credits unlocked for having done the upgrade as suggested by Microsoft.

6. Today I came back to support saying nothing happened, and I wanted to be compensated with the promised unlocked credits that I did not get, or to be refunded for the upgrade that did not produce the expected result. This might qualify the prompt as a misleading publicity teaser.

7. Support service unexpectedly told me they are not the ones to solve this complaint, and it was supposed to be solved by you here at the discussion forum. Which I found odd, but here I am asking you to solve my problem.

Had I known that upgrading from Personal to Family would not provide additional AI credits I would not have upgraded. I believe the information presented to me was misleading, as I was not clearly informed that this specific upgrade would not serve the pourpose to unlock additional AI credits.