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Kaushalyapoothera02's avatar
Kaushalyapoothera02
Copper Contributor
Jul 02, 2020

Unable to see External email address under all contacts in either webmail or outlook

Hello

I am unable to see the external email addresses which I have used while emailing listed under ALL CONTACTS or anywhere in my Office365 webmail or Outlook. Can someone guide me here on what might be the problem?

office 365
outlook
  • GuidovanDijk's avatar
    GuidovanDijk
    Brass Contributor
    Jul 03, 2020

    Hi
    The "All Contact" with the address book is being filled within the exchange server under contact and are then available for all user within your organization.

    If you are adding it through Outlook the contact should be added under "Contacts"

    This is by design 

     

    Regards

    • Kaushalyapoothera02's avatar
      Kaushalyapoothera02
      Copper Contributor
      Jul 10, 2020

      GuidovanDijk Hello, Thank you for taking the time to reply. 

      So technically, won't all the users I have emailed be available under "All users " section when I use outlook.office.com

      With the second email I am using, I can see all users(external/internal) listed under ALL USERS section on my webmail so I am just wondering why this particular email is different?!

      • GuidovanDijk's avatar
        GuidovanDijk
        Brass Contributor
        Jul 10, 2020

        Kaushalyapoothera02 

        The "All Users" is the list of all users within your tenant "Exchange" using mail a
        This can be that within your organization there are external users added with an email address and therefore visible. 
        To be Shure contact your Exchange engineer maybe he can explain the choices of your organization.

        Regards 

        Guido 

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