Forum Discussion

Kaushalyapoothera02

Copper Contributor

Jul 02, 2020

Unable to see External email address under all contacts in either webmail or outlook

Hello I am unable to see the external email addresses which I have used while emailing listed under ALL CONTACTS or anywhere in my Office365 webmail or Outlook. Can someone guide me here on what mig...

MCT

Jul 03, 2020

Hi
The "All Contact" with the address book is being filled within the exchange server under contact and are then available for all user within your organization.

If you are adding it through Outlook the contact should be added under "Contacts"

This is by design

Regards

Kaushalyapoothera02
Copper Contributor
Jul 10, 2020
GuidovanDijk Hello, Thank you for taking the time to reply.
So technically, won't all the users I have emailed be available under "All users " section when I use outlook.office.com
With the second email I am using, I can see all users(external/internal) listed under ALL USERS section on my webmail so I am just wondering why this particular email is different?!
- GuidovanDijk
  MCT
  Jul 10, 2020
  Kaushalyapoothera02
  
  The "All Users" is the list of all users within your tenant "Exchange" using mail a
  This can be that within your organization there are external users added with an email address and therefore visible.
  To be Shure contact your Exchange engineer maybe he can explain the choices of your organization.
  
  Regards
  Guido
  - Kaushalyapoothera02
    Copper Contributor
    Jul 20, 2020
    Thank you GuidovanDijk !
    I think the external contacts were added within our organization itself. That is the reason I am able to see the contacts.
    
    Thank you for taking the time to reply and clarify my doubts. Much appreciated!

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