Forum Discussion
Trusted Platform Module has malfunctioned, error code 80090016
- He was waiting for a flight so I only had about 30 min. Cut my losses and created him a new user profile. Working fine but still curious to see what would cause this???
Open up the Windows Explorer and navigate to the following directory:C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\If you are not able to see the AppData folder, you will have to enable the hidden folders by clicking on File and then selecting ‘Change folder and search options’. Switch to the View tab and make sure ‘Show hidden files, folders, and drives’ option is checked. Hit Apply and then click OK.You will not be able to access the Ngc folder without taking over the ownership.To take over ownership, right-click on the folder and click Properties.Switch to the Security tab and click Advanced.Click Change in front of OwnerType in the username of the account that you are currently using.Afterward, click Check Names and then hit OKMake sure that the ‘Replace owner on subcontainers and objects’ box is checked.Click Apply and then hit OK.Open up the Ngc folder and delete the all the contents of the folder.Try adding a PIN again.PS_83
I tried this same thing described in SysInfoTools (https://www.sysinfotools.com/solve-error/outlook-365-module-error-code-80090016.html) and it wouldn't allow me to empty contents of the NGC file. That didn't fix my Office activation and, at some point, it let me enter my account username and password but failed to let me create a Pin (not sure why that disappeared). Unfortunately, after a reboot and hoping it worked, I am now locked out of my computer--It reads "you'll need the internet for this" to login to my microsoft account, but it is connected to the WiFi network.
Once I can re-access my computer, I can try mcgood2000's solution since my motherboard was just replaced.
