Forum Discussion
Syncing Issues for specific users when Opening in the Desktop App
Hello Lclift61
I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.
1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.
2. Delete local cache files- \appdata\local\temp
- \appdata\local\microsoft\office\unsavedfiles
3. Delete server cache from registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache
Assuming you´re using current Office 365 installation and everything is updated.
Michael
EDIT: Office Upload Center has been removed, please see my reply below.
Lclift61 - is autosave turned on for the users having problems? This was my issue, a very quick fix for my problem
Micke66666 - I can't actually recall now how we resolved this but the issue hasn't occurred for a good long while now - thanks anyway though!
- I figured that this was resolved by now, but for future users having the same issue if they can find this thread then maybe it will help them 🙂