Forum Discussion
Syncing Issues for specific users when Opening in the Desktop App
Hello Lclift61
I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.
1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.
2. Delete local cache files- \appdata\local\temp
- \appdata\local\microsoft\office\unsavedfiles
3. Delete server cache from registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache
Assuming you´re using current Office 365 installation and everything is updated.
Michael
EDIT: Office Upload Center has been removed, please see my reply below.
VasilMichev - hello - I thought this was a community forum? I'm not looking to raise a support request, just advice from other community members who might have had the same issue. I don't have access to the admin center in the link but was hoping - is there an alternative forum for this kind of thing
Hello Lclift61
I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.
There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.
1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.
2. Delete local cache files
- \appdata\local\temp
- \appdata\local\microsoft\office\unsavedfiles
3. Delete server cache from registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache
Assuming you´re using current Office 365 installation and everything is updated.
Michael
EDIT: Office Upload Center has been removed, please see my reply below.
- Clean the unsaved works when excell closes unsaving files help me with this issue.
thank you. Tech_Mike Hi, I'm experiencing the exact same issue. However, in my case, I don't have the Microsoft Upload Center app to check for any sync issues. I performed the other actions, but still the issue occurs. What should I consider to do next?
- I have the same issue, i can't find Office Update Center
Hi,
the Office Upload Center has been removed and the feature is now integrated in the specific apps e.g. Excel. You´ll find it under "Files needing attention" when you click File > Open and then you will see the button with an exclamation mark. See screenshot attached.If there isn´t such button, try one of the other steps described above.
Also try deleting the cache through the GUI of the specific app:
File > Options > Save > Cache Settings > "Delete cached files" Button
Mike
RenanMeurer - This issue did resolve for us but I can't explain exactly why - I would consider trying the steps above. Sorry I can't be any more help.
Tech_Mike Thanks so much. This sounds like exactly the same behavior. We'll definitely try what you've advised and mark response on the forum accordingly.
Hi Lclift61
Just like to see if your issue has been resolved. We have a user with the exactly same issue.
MJCalvin - Hi - I believe the solution marked as the answer above enabled us to resolve the problem at the time. We haven't had this issue occurring as much since then although members of my team are now supporting our users rather than myself. We've also supported our users to try to utilise Teams access to the sheets more when working concurrently as the Opening in the Desktop App seems to not be stable for multiple users and causes sync issues.
