Forum Discussion

Copper Contributor

Mar 15, 2021

Solved

Syncing Issues for specific users when Opening in the Desktop App

Hello - I'm experiencing issues with Excel Online files not syncing correctly for certain users when they have been accessing them through the Desktop App. I'll try to describe the precise details to paint the picture.

We have a number of Excel Online spreadsheets. These are accessed by Users through Teams and on private channels but are hosted on SharePoint as with all Teams files. Users are able to access and update fine through Teams itself but for certain reasons they need to open regularly in the Desktop App for additional Excel Functionality (refreshing data connections for instance).

One user in particular has found that when she has opened a file in the desktop app and makes changes these are not pushed back up to SharePoint although the file is saying it has saved. If she opens the file again in the Desktop App from teams it also does not show changes made by other users or herself on Teams.

It appears that a local copy is being cached and that her profile is somehow reverting always to the cached version and not pushing changes to SharePoint. We found that Syncing the SharePoint folder to OneDrive helped initially and I then asked her to access the file through a pinned Excel link in the Taskbar but when she used a different PC the problem started occurring again.

We have increasing numbers of shared sheets being used accros the organisation therefore I need to get to the bottom of why certain users are experiencing this issue and what we can do to resolve.

Any advice would be greatly appreciated.

excel

onedrive

sharepoint

MartinxN
May 15, 2023
Sorry for not updating the original text, this issue is also present in SSMS 19, in fact everything newer than SSMS 17 has this problem

16 Replies

Micke66666
Copper Contributor
Jun 14, 2023
Lclift61 - is autosave turned on for the users having problems? This was my issue, a very quick fix for my problem
- Lclift61
  Copper Contributor
  Jun 14, 2023
  Micke66666 - I can't actually recall now how we resolved this but the issue hasn't occurred for a good long while now - thanks anyway though!
  - Micke66666
    Copper Contributor
    Jun 14, 2023
    I figured that this was resolved by now, but for future users having the same issue if they can find this thread then maybe it will help them 🙂
VasilMichev
MVP
Mar 15, 2021
If you can reliably reproduce this behavior, best open a support case.
- Lclift61
  Copper Contributor
  Mar 15, 2021
  VasilMichev - sorry for showing my ignorance here - I think we definitely can replicate the behavior for the user concerned as it's an ongoing issue - where would I raise a support case as you recommend? I assumed this forum was the best place to come for advice as wasn't aware Microsoft offer dedicated, direct support
  - VasilMichev
    MVP
    Mar 15, 2021
    The forum is not a support channel and there is barely any MS person around. Use the admin center to open a support case or call them directly: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support

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We have increasing numbers of shared sheets being used accros the organisation therefore I need to get to the bottom of why certain users are experiencing this issue and what we can do to resolve.

Any advice would be greatly appreciated.

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We have increasing numbers of shared sheets being used accros the organisation therefore I need to get to the bottom of why certain users are experiencing this issue and what we can do to resolve.

Any advice would be greatly appreciated.

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Lclift61 - is autosave turned on for the users having problems? This was my issue, a very quick fix for my problem

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Micke66666 - I can't actually recall now how we resolved this but the issue hasn't occurred for a good long while now - thanks anyway though!

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Syncing Issues for specific users when Opening in the Desktop App","moderationData":{"__ref":"ModerationData:moderation_data:3847237"},"body":"I figured that this was resolved by now, but for future users having the same issue if they can find this thread then maybe it will help them 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"144","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-14T01:59:40.225-07:00","lastPublishTime":"2023-06-14T01:59:40.225-07:00","metrics":{"__typename":"MessageMetrics","views":44853},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:2211048/message:3847237","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":7,"name":"MVP","color":"0069D4","icon":null,"rankStyle":"FILLED"},"User:user:58":{"__typename":"User","id":"user:58","uid":58,"login":"VasilMichev","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-23T12:19:34.462-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS01OC0yNDcxaTNBMUFBNzFGNDM4MDREQzk"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:gxcuf89792/user:58"},"ModerationData:moderation_data:2211403":{"__typename":"ModerationData","id":"moderation_data:2211403","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2211403":{"__typename":"ForumReplyMessage","uid":2211403,"id":"message:2211403","revisionNum":1,"author":{"__ref":"User:user:58"},"readOnly":false,"repliesCount":12,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumTopicMessage:message:2211048"},"conversation":{"__ref":"Conversation:conversation:2211048"},"subject":"Re: Syncing Issues for specific users when Opening in the Desktop App","moderationData":{"__ref":"ModerationData:moderation_data:2211403"},"body":"If you can reliably reproduce this behavior, best open a support 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VasilMichev - sorry for showing my ignorance here - I think we definitely can replicate the behavior for the user concerned as it's an ongoing issue - where would I raise a support case as you recommend? I assumed this forum was the best place to come for advice as wasn't aware Microsoft offer dedicated, direct support

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1745505307000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1745505307000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1745505307000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1745505307000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1745505307000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"User:user:444466":{"__typename":"User","id":"user:444466","uid":444466,"login":"Tech_Mike","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-05T05:18:39.920-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-11.svg?time=0"},"entityType":"USER","eventPath":"community:gxcuf89792/user:444466"},"ForumReplyMessage:message:2212955":{"__typename":"ForumReplyMessage","uid":2212955,"id":"message:2212955","revisionNum":1,"author":{"__ref":"User:user:994499"},"readOnly":false},"ModerationData:moderation_data:2213941":{"__typename":"ModerationData","id":"moderation_data:2213941","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:2213941":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:444466"},"id":"message:2213941","revisionNum":2,"uid":2213941,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumReplyMessage:message:2212955"},"conversation":{"__ref":"Conversation:conversation:2211048"},"subject":"Re: Syncing Issues for specific users when Opening in the Desktop App","moderationData":{"__ref":"ModerationData:moderation_data:2213941"},"body":"

Hello Lclift61

I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.

There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.

1. Check if there any pending uploads in the \"Upload Center\" (little orange icon in the taskbar). Cancel them necessary.

2. Delete local cache files

\\appdata\\local\\temp
\\appdata\\local\\microsoft\\office\\unsavedfiles

3. Delete server cache from registry

HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\16.0\\Common\\Internet\\Server Cache

Assuming you´re using current Office 365 installation and everything is updated.

Michael

EDIT: Office Upload Center has been removed, please see my reply below.

Go to reply

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