Forum Discussion
Some External Users "no results found" in Permissions
Got a weird one that doesn't make sense to me. Got a client tenant in O365 with some external and internal users. I go to O365 admin, I see the external users. I go to SharePoint site collection user info list, I SEE the external users. Users have been granted permission via sharing via email address, they accepted and have permission to the site.
When we go to either an Assigned To field or Add user to group dialog, no matter how you search for SOME external users, you get "no results found". Again, they are in O365 users and in the current site collection user info list. What's weird is for an Assigned To field, type ahead doesn't work but if I just type the name and hit resolve, it finds it. Other external users can be found via type ahead just fine.
I've dumped the user list from O365 users admin and compared all the values, one of that is visible and one that's not, there are no differences. Am I crazy? Any ideas?
7 Replies
Please try the following Powershell line:
Set-SPOTenant -ShowPeoplePickerSuggestionsForGuestUsers $True
You may need to connect to SPO Powershell first, by executing:
Connect-SPOService -Url https://{yourtenant}-admin.sharepoint.com
Enter your credentials when asked
A quick update. I set this property on both the tenant and site collection, but it seems it was already resolved. The client just re-sent an invite to the external user, he accepted and that user who was missing from the picker before now showed up immediately after processing the invite. So I think it has something to do with that. But, hope this helps too. Thanks!
Good to know. And yes, you need external users to accept invitations and sign in before they appear in people picker.
- Have you tried adding the users to the O365 Group via PowerShell and see if it responds with a meaningful error message?
This is a standard SharePoint group in an existing classic team site, not an Outlook group. But no I haven't tried to add the user via PowerShell.
