Forum Discussion
ShredderService?
Any one ever see this? What is this service?
Steps I performed to resolve this issue:
- Removed Office 2016 credentials from the Windows Credential Manager
- Rebooted device
- Uninstalled Office 2016 from the device
- Rebooted device
- Ran the Uninstall Fix It tool to completely remove any remnants of Office 2016
- Rebooted device
- Installed Office 2016 from the Office 365 portal
- Added the user's identity to the appropriate applications
No more pop-ups for that service.
Alex Melching wrote:Steps I performed to resolve this issue:
- Removed Office 2016 credentials from the Windows Credential Manager
- Rebooted device
- Uninstalled Office 2016 from the device
- Rebooted device
- Ran the Uninstall Fix It tool to completely remove any remnants of Office 2016
- Rebooted device
- Installed Office 2016 from the Office 365 portal
- Added the user's identity to the appropriate applications
No more pop-ups for that service.
One would assume that a "repair installation" should be able to fix this issue...
Just imagine doing this for 10 users who also have synced a numbe of SharePoint document libraries. When you uninstall Office 365 those libraries are not synced anymore. You have to sync everything again after you've re-installed Office.
It is a pity that we can only rely on "uninstall, reboot, re-install everything" as the only way to fix problems.
I totally agree with you Alex. I previously tried the Online Repair with no success. I was hoping someone from MSFT would chime in and tell us what that was. Since the original post, I have encountered this a couple more times with different customers and performing the same steps. I try the usual repair options first, but comes down to the steps I listed.
Fortunately, the customers in question were not using any syncs. And I completely understand frustrations with that product...
[OffTopic] Not that its all that helpful here either, but at least the hostname is included in the message. I often see the request for login to "publishedlinksservice.asmx" (screenshot attached) which contains no hostname!
So how is one meant to know if it is requesting a Live.com login or a SharePoint login? And what if one is using files from various SharePoint hosts?
Alan_McFarlane wrote:So how is one meant to know if it is requesting a Live.com login or a SharePoint login? And what if one is using files from various SharePoint hosts?
...and how can one prevent spoofing and phishing attacks?
All those dialog boxes that ask for your credentials don't have any visible connection with one of the Office applications. They just pop up.
More information. That prompt only appears from Word, no other application.
This is the same as what we are getting also. I assumed it was just something deployed internally as we do have a "Shredder" recycle bin for document destruction.
We've just been hitting the X to get rid of it when it pops up.
It's interesting to see others affected by this and I do hope microsoft clarifies what this is and how to deal with it.
See Alexander's reply above. I have performed most of the troubleshooting steps from the forum post, but customer still receives the prompt. I'm going to try one more thing and see if that clears it. If not, will be adding that customer to the escalation list.
- I have seen it after a re-start that was necessary after some Updates.
- I am not sure if I have got if after the start of Outlook or after OneDrive for Business came up.
- I did not sign but simply closed the window.
If you open the site (without a path) you'll get redirected to www.office.com
Obviously it is related to some Office updates but a little more information about it would have been essential.
And according to
you should not be asked about your credentials anyway.
- Interesting information @Alexander ...a clarification from Microsoft would be nice too :-)
- How did you get that service? It's the first time I see it
