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lucatpontiggia's avatar
lucatpontiggia
Copper Contributor
Mar 02, 2025

Security verification for 365 business account

I've tried everything to get a business account, different browsers, clearing cache, incognito mode, using different phone numbers etc - but it keeps failing at the last step (security verification) when entering my phone. number. It says "Something is wrong with that phone number. Try a different one." No matter what I do, it doesn't go past that. I've tried contacting Microsoft support for 2 weeks - I never get to an agent and then it disconnects me. This is my last attempt. I am based in South Africa, recently bought my business domain and I just want to set up a business account for 1-4 people. 

1 Reply

  • There are something you can try:

     

    • Use a mobile device on cellular data: Some users succeeded by switching off Wi-Fi and completing the process on mobile.
    • Try a different mobile number: Preferably one that hasn’t been used with Microsoft services before.
    • Disable VPN/firewall temporarily: Just during the verification step.
    • Use Microsoft Edge browser.

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