Forum Discussion
Same email addresses in Office 365 admin center
I have a weird question about why our company has two exact same email addresses in Office 365 admin center. One account is an "Active user" and the other is a Shared Mailbox." Both of these accounts have the same exact email address.
Not that it matters, but I use one as a service account to "scan to email" on our multi-function printers. I need to authenticate to Office 365, so I use the "Active user" account one because it has a password.
How in the world did I end up with 2 email addresses that are both exactly the same email addresses?
Example
- Shared mailbox
- Active user
Thanks,
Are you sure they're not the same? Every shared mailbox has a matching user account, much like every user mailbox has.
Oh yeah good point. I had forgotten about that. It could indeed be that these are in fact the same account.
This should absolutely not be possible. Can you please share some screenshots of these accounts so I can compare them please?
