Need to help escalate concern for focus OD-SPO

Hi m365bizsubs001,

Sorry to hear this. I moved into a new role several years ago and I no longer have access to the ticket management system, so I can't see any details about your support ticket or the team who are looking at the ticket.

If you're not making progress, I can log an internal escalation. To do that, you'll need to DM me with some details so that I can log the escalation for you. If you aren't comfortable sharing this information via the community, I'd suggest contacting the manager or technical lead who is listed in any of the e-mail communications you've received. If there are none listed, ask the support person who's helping you for those details.

When you DM, I'll need your first/last name, tenant name (the at onmicrosoft dot com one), your e-mail address, phone number, and country (I'm guessing USA). I think that should be enough for me to get something logged in the system and somebody can then follow-up with the support team to find out what's going on.

-thanks, Russell.