Forum Discussion
My signature stopped working in OWA
We found out that there is a known issue with the signature. "Current status: We've determined that a recent Outlook on the web update introduced a code issue, resulting in the impact. We've developed and are validating a fix which we expect to be ready for deployment in the next few hours and complete by our next scheduled update on Wednesday, April 28, 2021." Noel1664
jennglass , only the administrator of Exchange can fix this problem, contact your administrator.
Hi,
Im also an Admin for our 365 tenant. A user phoned in today as his OWA don’t display any Signature options and the std is gone when creating a new email. When I use my own Edge and log into my mailbox, I see and can handle the Signatures. But, when I in the SAME browser on my computer logs into the users mailbox, the menu options are half that of mine and I can’t access signatures.
I have done it all for the user, reset OWA policy for the account. I’ve done it on whole Org. Inactivated and activated the account, inactivated and activated OWA for the user, checked user roles etc. Still, I can use my signatures fine through OWA, my user can’t. I can't in the same browser I use for my own account (non admin). So, issue can’t be just in the browser compatibility or for a tenant. It somehow boils down into a single account and I can´t find what attribute or other to fix this.
Anyone else who see this on individual accounts?
Karljohan_Bastad I also got this problem today. And there is no signature setting any longer. Seems like some update removed this feature. I hope they will put it back soon.
Jan_Sandbacka
This is written in the Exchange admin center regaring this problem. You can in your own comment send a notification that you are effected in this to the team workin on it!
"Users are missing some settings within Outlook on the web, including language change settings.
EX280152, Exchange Online, Uppdaterades senast: August 31, 2021 5:01 PM
Uppskattad starttid: August 23, 2021 5:46 PM
Problemtyp
Rekommendation
Status
Service degradation
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Users are missing some settings within Outlook on the web, including language change settings.
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August 30, 2021 6:33 PM
Title: Users are missing some settings within Outlook on the web, including language change settings. User Impact: Users are missing some settings within Outlook on the web, including language change settings. More info: Users have reported that the following settings are missing; however, impact may not be limited to - Attachments Change Language Customize Actions Rules Signatures Sweep Impact appears to be limited to users configured with non-English languages. We’ve confirmed reports of impact from users set to Lithuanian, Norwegian, and Swedish. Our internal testing indicates that affected users could set their language to English to bypass impact; however, users may be unable to change their language back to their desired language choice until the issue is resolved. Current status: We've successfully validated the fix in our testing environment and are now ensuring through an additional internal environment that this fix fully resolves the impact without any unintended effects. We expect that this validation will complete and that the deployment to all environments will begin by our next update, at which time we'll have a better estimation on full impact resolution. Scope of impact: Impact may be limited to users configured with non-English languages. We’ve confirmed reports of impact from users set to Lithuanian, Norwegian and Swedish. Root cause: A recent change made to the platform to better align with localization per industry standards inadvertently introduced a regression that's resulting in the impact. Next update by: Wednesday, September 1, 2021, 8:00 PM (6:00 PM UTC)"
https://portal.office.com/AdminPortal/Home#/servicehealth
