Forum Discussion
Private emails not being shown in Outlook client
I came across a known bug that just started affecting us is probably affecting others but they may not have noticed yet. When external senders send emails with the sensitivity set to “private”, t...
That's known indeed, and the solution is what you found - add the users as delegates and make sure to tick the "Private items" checkbox. This can be done programmatically via EWS, or you can toggle the corresponding flag via the Set-MailboxFolderPermission cmdlet and the -SharingPermissionFlags parameter. I'd stick with using EWS.
Then it will work once converted back to a shared mailbox right?
As long as they have the "Can see private items" flag toggled.
Alternatively you can create a flow in MS PowerAutomate (former MS Flow) that will change sensitivity from "private" to "normal" for each message delivered to the shared mailbox.
