Forum Discussion
OWA redirect user to captcha
The issue seems to have "magically" dissapeared. Very strange. It seems some kind of protection is still in place, but doesn't really work anymore?
Hello,
Somehow her local cache was triggering the issue. It worked everywhere until she used her laptop and then we had the same issue everywhere(different devices). After clearing her cache multiple times with support the issue vanished and has never returned afterwards. No-one really understood why it happened only to her.
Greetings.
I'm not sure if it has anything to do with local cache. We tried 2 devices (private mac and work laptop). Both had the exact same behaviour. Below screenshot from the test on a private mac computer. I'm thinking in the direction of some kind of safety feature that is not in use anymore? (too many connections, or something like that?) ... I'm just guessing now.
- I would advise getting in touch with a more experienced support engineer, they can take over your screen and help you out. It might take a while before you get in touch with the right support engineer I have experienced. In my organization we have over 20k users, only 1 with this issue. But it works for weeks now.
- I was planning on doing so, but the issue dissapeared today. On all devices. We have about 2k+ users and only one has had this issue so far. We'll keep a close eye on this. 🙂 Thanks for your response.