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JamesReid001's avatar
JamesReid001
Copper Contributor
Jan 01, 2022

Outlook for Android not syncing contacts automatically

Hi Everyone,

 

I can't get Outlook on my android phone (Samsung S9) to sync contact automatically with my Exchange (Microsoft Hosted Exchange) account.  If I add a contact on the Outlook app running on my Windows 10 laptop, I can see it if I look on the Outlook for web.
I have checked the usual settings on my phone:

 

The only way to get the contacts to update is to reset the account:

 

Contacts that I add on my phone (Exchange account) do not sync back to the online account.

 

Outlook on my phone syncs emails with the same account normally.

I've tried clearing data / cache, and even taken the extra step of uninstalling and reinstalling on my phone but it makes no difference

 

Any suggestions gladly welcomed!

 

 

android
exchange
outlook

1 Reply

  • ccourtney's avatar
    ccourtney
    Copper Contributor
    Oct 17, 2025

    As far as I know, this is a real problem.  Outlook only syncs one way.  I just learned this on my new Google pixel phone.  If you make a change in the native Contact App it will NOT show up in your Outlook People app.  Total sucks!

    I have set all selttings in Outlook to sync calendar and contacts, and on the phone to allow syncing.  Still doens't work.

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