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JimS_57's avatar
JimS_57
Copper Contributor
Oct 01, 2024

Outlook: Adding Gmail Acct. Error: "We couldn't log on to the incoming (POP/IMAP) server...

Running Office 365 Outlook on a Lenovo laptop and Windows 11.   Hey All,   I have successfully installed multiple Gmail accounts to Outlook on two different personal computers [Computer#1 (C#1) a...
office 365
outlook
windows 11
  • Seaaaa's avatar
    Seaaaa
    Nov 14, 2024

     The problem was solved by this method

    https://support.microsoft.com/en-us/office/unable-to-add-a-gmail-account-to-classic-outlook-4d9530c5-3f40-4e6d-9b45-4477f160828f

Kidd_Ip's avatar
Kidd_Ip
MVP

JimS_57 

 

Please check on credential manager, app passwords as well as cached credentials in Outlook, even re-adding the account and make sure imap.gmail.com for Incoming while smtp.gmail.com for Outgoing, lastly check on Google Account Security Setting.

cullenrp00's avatar
cullenrp00
Copper Contributor
Oct 03, 2024
I just completed the third service request with BOTH Google AND Microsoft Office 365. The senior technician with MS confirmed that classic Outlook 365 is no longer supporting IMAP because MS wants users to migrate to the new Outlook. I think its a travesty as I think that the new Outlook is awful, but that's the final word on it.
  • JimS_57's avatar
    JimS_57
    Copper Contributor
    Oct 03, 2024

    cullenrp00 

     

    Thanks for sharing all that info.  I agree that last I used it, the new outlook sucked.  Hopefully, they are making improvements!!  How do you get an appointment with a MS technician?

  • astrocodecat's avatar
    astrocodecat
    Copper Contributor
    Nov 13, 2024

    I am not sure this is quite accurate of the technician. I have been troubleshooting the same symptoms on a persons machine and whilst I get this error on one gmail account, I successfully setup multiple other gmail imap accounts as a control on the same outlook. I have setup new profile - no help. I successfully used the problematic account on other setups with same outlook windows combination.  Next step is to create new login on windows instance. ug.

  • astrocodecat's avatar
    astrocodecat
    Copper Contributor
    Nov 13, 2024

    what solved it for me in the end was logging into Google and kicking off all the windows logins for this account. Next login worked fine. 

    • KamranR's avatar
      KamranR
      Copper Contributor
      Nov 13, 2024

      Thank you.. I tried it but it does not work.

      Makes no sense.. 

  • jonshep514's avatar
    jonshep514
    Copper Contributor
    Nov 13, 2024

    I had a feeling that Microsoft was encouraging everyone to migrate to a newer version of Office or 365. This all started with an update. I think I will stop using Windows for any mail and simply go to my Linux computer using Thunderbird. My old computer will not run Win 11, so when the update loads and turns off my Win 10, I will have another computer running Linux

    • KamranR's avatar
      KamranR
      Copper Contributor
      Nov 13, 2024

      Not sure but I am on Windows 11 and Office 365 with all the latest updates, as of yesterday's patch Tuesday.  

      • jonshep514's avatar
        jonshep514
        Copper Contributor
        Nov 13, 2024

        Yep, that's where they want us all to be. I am running Win 10 and Office Professional 16. Planned obsolescence, buy a new computer, get new operating system, get new office suite. I am sure glad Google doesn't do that with Android.

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