Forum Discussion

Copper Contributor

Jul 31, 2017

Outlook 365 Group email quirk

This is my first time using this forum, so I hope I am doing this correctly. I will try to explain the issue, but let me know if you are confused Quirk – When we move a specific (private) gro...

MVP

Jul 31, 2017

Just to clarify, by Outlook 365 do you mean OWA (the web client) or desktop Outlook (part of O365 desktop suite)? God, dont you just love the mess marketing folks create...

Most likely you have created a rule that moves the messages. In OWA, you can check those under Options -> Mail -> Automatic processing -> Inbox and Sweep rules. You can rule out the "conversation" scenario if you simply start a new email thread - it will be another conversation.

Thomas Casola
Copper Contributor
Jul 31, 2017
Dear Vasil Michev,

Thank you for the quick reply. And to answer the question "do you mean OWA (the web client) or desktop Outlook (part of O365 desktop suite)" - the answer is yes :). ... This issue occurs in both.

I should have stated there are no rules. I also check the registry to see if there is something there. I also used the /cleanrules switch and finally did MAPI. Nothing worked.
- VasilMichev
  MVP
  Aug 01, 2017
  Did you test with a new thread/conversation?
  - Thomas Casola
    Copper Contributor
    Aug 01, 2017
    Dear Vasil Michev,
    
    Yes we have. This has been happening over a month.
    
    The issue may be the emails are coming from a (Private) Group, and the emails appear to be automatically sent in conversation (see picture).