Forum Discussion
dumb_owen
Jan 26, 2022Copper Contributor
Outlook 365 Desktop missing folders
Problem: 1. My desktop Outlook 365 and Online Outlook 365 are showing different folders and emails (the Online version is the correct version). 2. Desktop shows only Inbox, Sent Items, Drafts etc. ...
- Jan 26, 2022You might actually not have a choice to use native Exchange mode if you are using GoDaddy. Still, I'd suggest you check with their support, just to know which options you have available. I'm sorry that I'm not able to give you a more specific answer here, but GoDaddy has their own "flavour" of Office 365 services, which differ from what the rest of the world gets.
dumb_owen
Jan 26, 2022Copper Contributor
"Why are you using POP," - familiarity. It is what I have always used. POP allowed me to keep the original emails on the server after I had downloaded them.
"Where is your mailbox hosted?" - GoDaddy 365 Email Essentials I believe.
"I'd strongly recommend using the native protocols, especially if you mailbox is hosted in Office 365/Exchange Online" - Sorry but I don't understand you when you say native protocols. Please, what should I be using and how will that affect or improve my current situation?
Thank you so much for your reply.
"Where is your mailbox hosted?" - GoDaddy 365 Email Essentials I believe.
"I'd strongly recommend using the native protocols, especially if you mailbox is hosted in Office 365/Exchange Online" - Sorry but I don't understand you when you say native protocols. Please, what should I be using and how will that affect or improve my current situation?
Thank you so much for your reply.
VasilMichev
Jan 26, 2022MVP
You might actually not have a choice to use native Exchange mode if you are using GoDaddy. Still, I'd suggest you check with their support, just to know which options you have available. I'm sorry that I'm not able to give you a more specific answer here, but GoDaddy has their own "flavour" of Office 365 services, which differ from what the rest of the world gets.
- dumb_owenJan 27, 2022Copper Contributor
Hi Vasil
Microsoft 365 support agreed with your statements that POP3 does not support subfolders downloading. They think GoDaddy added IMAP in the background when they set up the original email many years ago.
They have created a new email profile on my PC based on IMAP.
Control panel > Mail (Microsoft Outlook) (32bit) > Show Profiles > Add > "New Outlook" OK > Manual setup > POP or IMAP > Server Information: Account Type: IMAP on the drop down. The rest of the info is from your email server provider.
Once the profile was set up and working inside PC Outlook 365 (i.e. able to send & receive the basic inbox) the subfolders were added inside by:
Folder > IMAP Folders > Display folders... (leave blank) Query > this showed a list of all my Online Outlook 365 subfolders where I selected the ones I wanted to keep downloading > Subscribe > OK
Then the support may have done some other stuff but when I hit > Send / Receive All Folders > the subfolders were downloaded (long time) and appeared if I clicked on the 'Inbox' drop down on the left hand side.
I hope this helps someone else and saves them the 3 days it's taken me 😉
Many thanks Vasil - you put me on the right path that it was more than a simple tick box that I'd missed.
Cheers, Dumb_Owen