Forum Discussion
Online Archive Not Working for One User
Hi, I am experiencing an issue with the online archive for one of my users. The online archive has been working correctly for this user for years, but it has not archived any emails for the past six...
Check the mailbox-specific processing flags first: Get-Mailbox <user> | fl RetentionHoldEnabled,ElcProcessingDisabled,AccountDisabled; both retention properties must be False, and MRM does not process a disabled regular mailbox. Then run Start-ManagedFolderAssistant <user> -FullCrawl and review the component log with Export-MailboxDiagnosticLogs <user> -ComponentName MRM, looking for folder, oversized-item, quota, or archive-processing errors. The empty ManagedFolderAssistantLastRunTime value is not sufficient to prove MFA did not run; if the MRM log shows no actionable error and no items move after seven days, open a Microsoft 365 support case for backend mailbox-assistant investigation