Forum Discussion
Office 2016 - Excel 'Not Responding' message.
Should not be throughput or bandwidth issue, as haven't seen it resolving itself no matter how long let it wait. Going by the trend it would be a software issue, the components not integrating well within local environment and Office 365 environment. Needless to say I have tried Office Repair (Quick and Full), even uninstalled and reinstalled office. There are no changes to environment variables or registery. Tried clearing all the credenitals in credential manager, tried with all sorts of IE combinations (32, 64, with and without Administrator mode).
I have also experienced quite frequently the messages in word/excel where it says 'stopped responding' and then resolves itself and completes successfully. This happens while saving a big document (not too big though, say 90 pages with 10% of it as graphics). Those messages obviously makes me skip quite a few of my heart beats as mostly it would be big document and would have spent 3-4 hours updating it.
Yah, that could be quite many reasons for not responding, here is another link for the collection https://www.lifestyle9.com/microsoft-word-not-responding/
As for my own experience i had such issue with AutoRecovery in ON. (File->Options->Save). After i switched it off the issue disappeared. Still don't know what was the reason and what helped - registry cleaning, or a another Office/Windows update or what, but one day the issue dissapered.
Just for the notes - So far the issue has not reoccured after it got solved with windows auto-updates on 7/12/2017.
and the issue is back....so many parameters to think through to investigate and feel very tired unfortunately.
Today opened an MS-Word file from SharePoint Online, editted and saved it. While closing it gave the usual messages for adding comments during check-in etc. It checks-in the file successfully but MS-Word keeps the document open and stuck with 'Not Responding' message. It's just a 2 page document, no graphics. It sounds so odd and wrong, looks like SharePoint is able to complete it's action but forgets to pass on the buck to MS-Word and it keeps on waiting. If SharePoint has habbit of forgetting then maybe apps should ping it multiple times.
Notes:
1. Along with SharePoint, it happens with document stored on One-drive also (no surprise!).
2. It DOES NOT happen with documents stored on local drive on my laptop.
3. The document seems to change itself to "Read-Only" during these last hand-shakes between SharePoint and MS-Word. But on OneDrive that's not the case.
4. Even though the message is in MS-Word, but it hangs the Excel as well.
5. OffCAT real-time logging doesn't show a thing. Just one sentence 'Logging Started' nothing after that.
6. When running full repair of office - doesn't show any running status. Made me think for a moment the full repair removed the office from my machine.
For Document Stored on SharePoint Online:
For document stored on OneDrive: