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Vivek Jain's avatar
Vivek Jain
Brass Contributor
Jul 12, 2017

Office 2016 - Excel 'Not Responding' message.

I am using, Windows 7 Ultimate - Office 365 - SharePoint Online - Office 2016 (Excel).   When I close any excel file, then even though Excel file closes fine but the Excel itself gets hung giving m...
office 365
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  • Vivek Jain's avatar
    Vivek Jain
    Brass Contributor
    Jul 13, 2017

    Thanks Aljohn.

     

    OffCAT is a great tool, gives out lot of information in single place. 

     

    It does show the 'Event Log' for the crashes of the application, and some attached files. The event log shows following and attached files are a dump of various technical components I assume. 

     

    ========================================================

    Message =Fault bucket 654799908, type 30
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: EXCEL.EXE
    P2: 16.0.8229.2073
    P3: 594d319a
    P4: b680
    P5: 0
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:

    C:\Users\"my user and domain name"\AppData\Local\Temp\{D056098D-2DEE-4E3F-8C9A-DBA58E187F5D} - OProcSessId.dat
    C:\Users\"my user and domain name"\AppData\Local\Temp\WERC69D.tmp.appcompat.txt
    C:\Users\"my user and domain name"\AppData\Local\Temp\WERD04F.tmp.WERInternalMetadata.xml

    ==================================================

     

    Thanks.

    • Aljohn Bonifacio's avatar
      Aljohn Bonifacio
      Iron Contributor
      Jul 13, 2017

      Based on the event log, you may try these methods to resolve your issue:

       

      1. Install the latest updates of Windows and Office and/or Repair Office programs
      2. Make sure Excel is not in use by another process
      3. Check possible issues or conflict with Add-ins and/or Antivirus

       

      For detailed reference, please click this link.

      • Vivek Jain's avatar
        Vivek Jain
        Brass Contributor
        Jul 13, 2017

        Thanks for the details, Aljohn.

        The windows automated updates last night might have solved the issue, as today it not occurring, but this issue occurs on and off.  In past occurrences also it seems to have solved itself sometimes without any upgrades. Possibly another reason for the issue could be any "fluctuation" in interaction with the microsoft's online servers for Office-365 aplications (even though the apps are installed on local PC, but it must be doing regular app consistency checks with the online servers).

         

        Will keep monotoring and try the steps if that happens again. Thanks again.

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