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AndyPalmerCTC's avatar
AndyPalmerCTC
Copper Contributor
Jan 07, 2020
Solved

O365 MFA not sending text to mobile phone

Hi Tech friends,   Our company has several O365 Tenants which we manage and we have recently been updating them to ensure our verification details are correct. In many instances this sees us go to...
admin
networking
office 365
  • AndyPalmerCTC's avatar
    AndyPalmerCTC
    Jan 08, 2020

    Mysteriously this morning it is now all working again as before (as of 9am UK time).

    I can only suggest a MS glitch yesterday which is now resolved.

    Thanks for all and any assistance from those on this thread and any others who noticed and were in a position to get it fixed. 🙂

    Kindest,

     

AndyPalmerCTC's avatar
AndyPalmerCTC
Copper Contributor
Jan 07, 2020

As an update to this...

I was able to access one of our Tenants and setup the Password Recovery option email for a standard account. However, when doing this for the logged in Admin account this required both email and phone options to be configured (rightly) - The email option works fine, the phone option neither texts or rings the phone number I put in (tried three numbers including a land-line).

Incidentally we have received a text from Microsoft for an authentication code. This was received some 2 hours after I last tried to do this and we only got one code (having tried at least 4 times).

I'm suspecting MS have an issue with automated text / calls in the UK...
Anyone know who I should contact to get someone to look into this?

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