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Not receiving SMS to reset account, 2 tickets raised, no response.
I cannot reset my password as I'm not receiving SMS messages to my mobile *only* for this service. I have other Microsoft 365 accounts that happily send me authentication SMS messages. I have 2 tic...
- Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
I'm the only admin. There are alternate contacts (email), but sending SMS to the mobile number I have stored doesn't work (although they work fine for my other MS tenants). I have raised support calls, hence the 2 ticket numbers, but I'm getting no response, catch 22...
Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
- Kept calling, and have finally had a response from someone who could actually help. Phew - only took a month...
- Glad it got sorted! Can't believe it took that long for you to get proper assistance from the official support.