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Not receiving SMS to reset account, 2 tickets raised, no response.
I cannot reset my password as I'm not receiving SMS messages to my mobile *only* for this service. I have other Microsoft 365 accounts that happily send me authentication SMS messages. I have 2 tic...
- Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
It's my global admin account I'm locked out of... I can't reset the password, and the 2FA isn't being delivered.
Ok. Must be other admins in your org? If not I would call support as you haven’t set up any alternate contact info for password reset.
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?tabs=phone&view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?tabs=phone&view=o365-worldwide
- I'm the only admin. There are alternate contacts (email), but sending SMS to the mobile number I have stored doesn't work (although they work fine for my other MS tenants). I have raised support calls, hence the 2 ticket numbers, but I'm getting no response, catch 22...
- Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
- Kept calling, and have finally had a response from someone who could actually help. Phew - only took a month...