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Not receiving SMS to reset account, 2 tickets raised, no response.
I cannot reset my password as I'm not receiving SMS messages to my mobile *only* for this service. I have other Microsoft 365 accounts that happily send me authentication SMS messages. I have 2 tic...
- Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
Hello, this is not Microsoft support so no use sending your ticket numbers here 🙂
As you're an global admin I don't understand why you cannot sort this out? Why don't you just require a re-registration of MFA for that work account? https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options
Or use PowerShell https://docs.microsoft.com/en-us/powershell/module/msonline/reset-msolstrongauthenticationmethodbyupn?view=azureadps-1.0
I might be missing something obvious in your scenario.
As you're an global admin I don't understand why you cannot sort this out? Why don't you just require a re-registration of MFA for that work account? https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options
Or use PowerShell https://docs.microsoft.com/en-us/powershell/module/msonline/reset-msolstrongauthenticationmethodbyupn?view=azureadps-1.0
I might be missing something obvious in your scenario.
- It's my global admin account I'm locked out of... I can't reset the password, and the 2FA isn't being delivered.
- Ok. Must be other admins in your org? If not I would call support as you haven’t set up any alternate contact info for password reset.
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?tabs=phone&view=o365-worldwide- I'm the only admin. There are alternate contacts (email), but sending SMS to the mobile number I have stored doesn't work (although they work fine for my other MS tenants). I have raised support calls, hence the 2 ticket numbers, but I'm getting no response, catch 22...
