Forum Discussion

_Matt_'s avatar
_Matt_
Copper Contributor
Mar 17, 2021
Solved

Not receiving SMS to reset account, 2 tickets raised, no response.

I cannot reset my password as I'm not receiving SMS messages to my mobile *only* for this service.  I have other Microsoft 365 accounts that happily send me authentication SMS messages.  I have 2 tic...
admin
office 365
security
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Mar 21, 2021
    Doesn’t sound right with your tickets. Something must be wrong. Call them and push for action. Good luck!
StevenRPF's avatar
StevenRPF
Brass Contributor
Mar 21, 2021
You are the Admin of that Tenant? Did you try just to disable 2FA temporarily, reset your password, be sure your connection works and re-enable 2FA?
  • _Matt_'s avatar
    _Matt_
    Copper Contributor
    Mar 21, 2021

    StevenRPF 

     

    I'm the global admin, so can't get in to change any settings.