Forum Discussion
New Outlook client - view online archive of shared mailbox
Hi there,
I have a user who has an Office 365 E3 license and is using the new Outlook client.
He has access to a shared mailbox and it is appearing on the client.
The shared mailbox has an in-place/online archive but it is not appearing on the client.
The archive of the shared mailbox appears on the old Outlook client and on OWA.
Is anyone else having the same issue?
I checked and found the below:
https://support.microsoft.com/en-us/office/new-and-classic-outlook-for-windows-feature-comparison-de453583-1e76-48bf-975a-2e9cd2ee16dd
It mentions that shared mailboxes are supported and online archives also, but no mention of the online archive of a shared mailbox.
Does anyone have more info?
e.g. an official technote from Microsoft on whether it is supported or not.
- No, that's for showing you the quota and such. Item #375635 should cover it.
5 Replies
- The new Outlook client does not yet support this scenario, it's added to the Roadmap though. Use OWA or the "classic" Outlook client (where you have to add the shared mailbox as additional account).
thank you VasilMichev
I found this:
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Outlook%2CDesktop%2CWeb&searchterms=%23newoutlookforwindows%2Carchive
Is this the feature you mean? (Feature ID: 386902)
- No, that's for showing you the quota and such. Item #375635 should cover it.
