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New Message Trace is very slow
I tried using the new Message Trace in the Office 365 admin portal and I still haven't received my report 1 hour after creating my search. Previously the message trace was instantaneous, I would see the results of my search immediately after clicking 'search'.
Now with the new Message Trace, I am informed that I will receive an email when my report is ready. I waited over an hour and I have not received any email. I use message traces often to troubleshoot email issues and it is an important feature for me. Having a long delay before viewing the results is quite inconvenient.
Is this behavior normal?
Requesting the downloadable report has always required some time. If you want the "synchronous" results that get displayed immediately, make sure to use the Summary report option, not Enhanced summary report or Extended report. And also make sure to limit the date range to maximum 10 days past.
11 Replies
Hello Jason,
It is also possible to get message trace results promptly when done using PowerShell against Office 365.
We resort to this method to find out the required traces just in summary and not the detailed report of everything available.
This is just an alternate if you are comfortable using PowerShell with O365.
- I was not aware that I could use Powershell, thanks!
Hello Jason,
This should help you get started with the powershell access to message tracing from O365
Requesting the downloadable report has always required some time. If you want the "synchronous" results that get displayed immediately, make sure to use the Summary report option, not Enhanced summary report or Extended report. And also make sure to limit the date range to maximum 10 days past.
Thanks for the tip. I was worried that I could only do downloadable reports now. After following VasilMichev's guideline, I was able to view my report instantly. Thanks!
