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Jason Drew's avatar
Jason Drew
Iron Contributor
May 24, 2018
Solved

New Message Trace is very slow

I tried using the new Message Trace in the Office 365 admin portal and I still haven't received my report 1 hour after creating my search. Previously the message trace was instantaneous, I would see ...
admin
exchange
office 365
  • VasilMichev's avatar
    VasilMichev
    May 28, 2018

    Requesting the downloadable report has always required some time. If you want the "synchronous" results that get displayed immediately, make sure to use the Summary report option, not Enhanced summary report or Extended report. And also make sure to limit the date range to maximum 10 days past.

VasilMichev's avatar
VasilMichev
MVP
May 28, 2018

Requesting the downloadable report has always required some time. If you want the "synchronous" results that get displayed immediately, make sure to use the Summary report option, not Enhanced summary report or Extended report. And also make sure to limit the date range to maximum 10 days past.

  • Jason Drew's avatar
    Jason Drew
    Iron Contributor
    May 28, 2018

    Thanks for the tip. I was worried that I could only do downloadable reports now. After following VasilMichev's guideline, I was able to view my report instantly. Thanks!

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