Forum Discussion
Need to help escalate concern for focus OD-SPO
For several weeks, both my OneDrive and SharePoint storage reported incorrect values. In mid-to-late June, I deleted both Primary and Secondary recycle bins but the files came magically back twice. ...
It sounds frustrating to deal with storage discrepancies and files reappearing. I hope the issue is resolved soon and that you get the accurate storage information you need. If there's anything else I can assist with, just let me know!
It was really weird.
I've been a long time OneDrive user and this was the first time that kind of behavior affected my experience using the product.
I ended up deleting a lot more files just to see if OneDrive and SharePoint would eventually normalize and report actual storage usage - they never did. Strangely, the storage usage seemed to have only normalized after Microsoft Support Engineers performed "advanced diagnostics" on my account.
As to what they exactly did, I have no clues.
One of their Engineers stated I resolved my own issue. I am out of words what to tell support except that I am out of patience.
I've been a long time OneDrive user and this was the first time that kind of behavior affected my experience using the product.
I ended up deleting a lot more files just to see if OneDrive and SharePoint would eventually normalize and report actual storage usage - they never did. Strangely, the storage usage seemed to have only normalized after Microsoft Support Engineers performed "advanced diagnostics" on my account.
As to what they exactly did, I have no clues.
One of their Engineers stated I resolved my own issue. I am out of words what to tell support except that I am out of patience.