Forum Discussion
Multi-factor Authentication breaks outlook
Just wondering if anyone has run into this issue. I have been Turning on MFA for users a group at a time all was going smooth. The next morning after turning on MFA for the last hand full of u...
-Omon- wrote:Have you tried going into Windows Credential Manager under the user profile and removing the stored Outlook credentials and then starting Outlook again?
That did the trick for my OL 2010 user. After changing her to 2FA Outlook did not prompt for credentials but simply did not connect to the server (EXO) anymore.
Login to Office 365 and create an App password.
Use that password when Outlook asks for a password.
If outlook is no longer asking for a password, just remove the password in the credential manager.
That did fix it for our organization.