Forum Discussion
Microsoft Support
Dear Team,
I’m currently experiencing an issue with Microsoft 365 Business Basic. I’m trying to purchase a domain and set it up with an Exchange Online mailbox, but I’ve run into several roadblocks when attempting to report the problem:
- I’m using a personal account and cannot reach Microsoft Business Support.
- Consumer Support was unable to assist or escalate the issue to a business support case.
- The Qatar toll-free number is not working.
Given these challenges, I’m unsure how to proceed with resolving my initial issue related to the M365 account setup. I would appreciate any guidance on how to access the appropriate support channels.
Thank you for your assistance.
Best regards,
2 Replies
Try this before escalating to Microsoft support:
- Use the Microsoft 365 Admin Center
Since you're working with a business subscription, support is available through the admin portal:
- Go to admin.microsoft.com
- Sign in with your Microsoft 365 Business Basic admin account
- Click Help & Support in the bottom-right corner
- Type your issue and select the headset icon to contact support directly
If you're using a personal account, you won’t have access to business support. You’ll need to sign in with the account that holds the Business Basic subscription.
- Set Up Your Domain and Exchange Mailbox
- Follow the steps in the Business Basic setup guide
- If you're adding a custom domain, use the Add a domain guide
These guides walk you through:
- Purchasing or connecting a domain
- Verifying ownership
- Setting up DNS records
- Assigning licenses and creating mailboxes
Hi,
Thanks , but i don't have access to admin portal
