Forum Discussion
Microsoft Places Analytics - Missing data
I've had similar problems since around December I think. Analytics worked when I was testing Places and setting it up but just as we planned to launch, it stopped working. We launched regardless but still no change.
I have had an open case with Microsoft since then but to be frank their support has not been helpful. I'm not being intentionally mean, I have had no useful responses from them to date.
All of our buildings are enabled for analytics and I have a mail enabled security group set to have analytics enabled in which I am a member. I have rooms and desks actively in use but apparently no data. We have Teams Premium licenses assigned to all users so am meeting all of the requirements listed in the Places documentation.
Except, I found this article in the Places documentation https://learn.microsoft.com/en-us/microsoft-365/places/desk-pool-analytics which says that analytics isn't available on desk pools with <10 desk capacity which explains my issue, at least in part, as none of my desk pools have 10 or more desks.
Interesting to hear. We were not apart of the Places preview but instead started implementing it after it went live to production.
Ah, I rememember reading about that as well (regarding desk pools with <10 desks). We don't have large desk pools either, I'm fine with not having detailed analytics for those but it still doesn't explain the missing data on the rest of the stuff 😟
I've had the same experience (unfortunately) with the support regarding this case in particular as well. I'm due to have a call/meeting with them (hopefully this week), so I'll update here if I get any more information.
At least we're not alone in this issue and I can stop second-guessing my own configuration 😄